What I did
- +Registration and updating of centre users.
- +Resolving incidents and queries.
- +Access control and in-person assistance.
What it taught me
A user registration is a form, but it is also a permission. That dual nature — data and access — is the basis of any system with roles, and it is worth designing before the first screen.
[10] let's talk
Is your operation falling apart?
Tell me where it hurts: parallel spreadsheets, stock that never matches, processes that depend on one person. You get a diagnosis, not a blind proposal.